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Last updated May 20 2021

You can use the Password Reminder feature on the log in page to reset your password. This will send you a temporary password to log in with, then you can change your password to one of your choosing. Alternatively, contact your account manager.

You can do this by selecting Change Password from the top menu and entering your old password, new password and a confirmation.

Yes, you can easily change this by using the dropdown box at the top of the page to select your correct site.

You can change what products you see. Please contact either you in house administrator to request any changes, or your account manager who will make any requested changes.

Yes, you can use the Request New Account option on the Log in page to request new user details. Alternatively, send the details of the new user to your account manager and they will get them set up on your account.

Yes, send the details of the user you would like deleted to your account manager and they will have them deleted from your account. The deleted user will then no longer be able to use the system.

Some documents may not be available electronically from Companies House. These will need to be requested from Companies House by our researchers and scanned through. You will be sent these documents via email as soon as we are able to obtain them from Companies House.

We offer a Bulk Order Upload service. You can input all your company names and numbers into our bulk order template and this will instantly upload all the companies you need to search to our system, saving you from ordering for each company individually. This feature is available for Company Packages (instant and analysed), Company Monitoring and Winding Up Searches. If you need a bulk service for any of our other products contact our Helpdesk on [email protected]

No, the forms submitted must be in the default format otherwise it will not be accepted by the system.

Our experienced International researchers are always on hand to find the information you need from the most reliable and up to date sources. Simply contact our Helpdesk with your request and our team will conduct the necessary research to find this information for you.

Companies Court is only open during these hours so we unable to access the information.

If you have any further question about using our ordering platform, please contact your account manager.